We hate response and fulfilment - that’s unresponsive and less than fulfilling

Dull name isn’t it, ‘response and fulfilment’.

Especially for something that makes such a difference to a customer’s brand experience. In fact we’d go so far as to say it might be the single most critical part.

You spend all that time and energy generating excitement in the market, gathering data, building brand awareness and then, if the response and fulfilment isn’t spot on, what are you left with? A disgruntled, disappointed customer left wondering if you were ever really interested in winning their business.

And really good response and fulfilment isn’t the end of the process - it’s the pivot on which everything turns. It feeds back customer data, it informs new campaigns, it helps measure how effective those campaigns have been.

It’s far more than just brochures in envelopes.

Which is why we put so much effort into making it perfect.

The kind of thing we do

• Fast, friendly service
• Tailored solutions
• In and out-bound response services
• Promotional call handling (automated or manned)
• Response capture and handling systems (web, e-mail, SMS based)
• Offer and order processing, fulfilment and follow-up
• Printed or e-Literature fulfilment service
• Online client reporting and data access (online access)
• Tactical telemarketing services

Like to know a little more? Please feel free to get in touch for a chat

0208 481 94 60 | info@theblackandwhiteagency.com