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GROHE ACTIVE MANAGEMENT
Daily support to keep it all active 

A complete bespoke system and a defined set of processes were developed to handle all aspects of day-to-day member management, this includes:

On and off-line databases
Design, content and structural advice for the member microsite  
Secure registration and log-in
Member verification & screening
Points allocation and claims
Data exchanges with web-shop for real-time points allocation and claiming
Reward claims
Changes to member details
Member updates
Member outbound communications - including monthly statements
Member inbound communications - account queries, claims and rewards, general help and technical support
Activation and reminder communications
Tactical promotions

 
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