AFFINITY INSTALLER & MERCHANT PROGRAMME MANAGEMENT
Daily dialogue and total support

See the affinity installer & merchant reward case study for the full story

A complete bespoke system and a defined set of processes were developed to handle all aspects of day-to-day member management, this includes:

On and off-line databases
Microsite - tailored to specific audience segments (Visit the reward site
here
Hot-line call handling

Secure registration and log-in
Member verification
Points allocation and claims
Auto points assignment (Merchant)
Reward claims
Changes to member details
Member updates
Member outbound communications - including email and postal monthly statements
Member inbound communications - account queries, claims and rewards, general help and technical support
Activation and reminder communications
Tactical promotions


 

 

 


 

 

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